House Rules

 

HOUSE RULES KINGS COURT

 

 

To ensure everybody gets to enjoy their stay in our hotel, please observe the following house rules and pass those on to your fellow travellers. We ask you kindly to respect the rules.

 

EMERGENCY EXITS

♛         It is not allowed to store any personal items/belongings near or in the stairways/corridors of Kings Court.

♛         Emergency routes, corridors and exits must remain clear at all times. Use of emergency exit doors is strictly prohibited in non-emergency situations.

♛         Anyone that blocks the stairways, emergency routes, corridors and/ or exit points or uses an emergency exit door in a non-emergency situation will immediately receive an official warning and will also receive a financial charge of €150,-.

 

SMOKING

♛         Smoking or using drugs (of any kind) in Kings Court is prohibited. If any member of the team caught you smoking in the building or finds evidence of smoking including the use of “e-cigarettes”, or any incendiary that could cause flame or fire, there will be an immediate charge of €150,-.

♛         Smoking is only prohibited within 5 meters of the main entrance door(s) of Kings Court.

♛         If people continue to smoke in non-designated areas or manipulate or obstruct the placed smoke detectors in any way, their contract with Kings Court will be terminated and they are obliged to leave Kings Court directly.

 

FIRE ALARM

♛         Kings Court takes no responsibility for the costs of fire alarms set off by illegal burning of candles, illegal smoking or the manipulation of smoke detectors by any person. Manipulating or obstructing a smoke detector will lead to a € 300,- fine and immediate termination of the hotel contract. In such case, the payment obligation for the agreed term of your stay will continue unabridged.

 

ILLEGAL SUBSTANCES, DRUGS & WEAPONS

♛         Bringing illegal substances, drugs, nitrous oxide or weapons into the hotel is strictly forbidden and will lead to immediate eviction and will result in an immediate charge of €150,-. In such case, the payment obligation for the agreed term of your stay will continue unabridged. Kings Court will notify the proper authorities.

 

HOTEL & ROOM

♛         It is forbidden to apply nails, screws, etc. in walls, floors and ceilings of your room. It’s also not allowed to (re)move the fixed furniture in the room. The following items are prohibited within Kings Court: candles, incense sticks, additional furnishings, deep fat fryers and woks, oil burners, or any other equipment that is likely to offset the fire alarm.

♛         Misplacement of hotel property is forbidden, if any member of the team caught you Kings Court will notify the proper authorities. This may result in an immediate charge or eviction.

♛         If rooms are damaged or left extremely dirty during a stay, guests will be charged a cleaning fee or the amount it costs to replace damaged item +€50/hr. labor fees to return the room to its original state. This includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc. We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you please return the courtesy.

 

RESPONSIBILITY

♛         Kings Court is not responsible for damage to or theft of personal property. This includes any property in the stored luggage and delivered packages.

♛         Kings Court does not accept any form of vandalism or theft of its property. Anybody who is vandalizing the property of Kings Court will be charged with an initial fine of € 100,- and labour and replacement costs. If the vandalism results in loss of turnover for Kings Court the perpetrator will also be charged for this loss of turnover. Depending on the severity of the vandalism, it will be left to the discretion of the Hotel Manager on how to proceed. Any accidental damage caused may be handled without any charge if guests are upfront and honest about what happened

 

PETS

♛         Pets are not allowed in Kings Court. Cleaning cost as well as cost for removal of scents arising from holding pets will be charged to the guests or visitor that is keeping the pet.

 

CCTV

♛         For your safety and the safety of the other guests of Kings Court, CCTV footage in the residential areas are recorded and filed. In case of serious incidents on our property Kings Court will provide the CCTV images to the proper authorities.

 

CHECK-OUT PROCEDURE

♛         Our standard check-out time is until 11.00 ( 11 AM ) without any additional charges, any changes/extensions must be done before this time

♛         If the standard check-out time is exceeded by the guest without notifying the reception, Kings Court is authorised to charge additional costs.

♛         Kings Court will deduct any outstanding charges from your deposit.

 

NOISE

♛         There should be no noise (parties, music) in the hallways, the lobby, the floors and/or right outside the hotel after 23.00hrs ( 11 PM ). If we receive too many complaints from guests or neighbours, the following “3 strike” procedure will apply.

1st Complaint – We will issue the offending guest(s) with their 1st Strike

2nd Complaint – We will issue the offending guest (s) with their 2nd and final Strike

3rd Complaint – We will terminate the hotel contract of offending guest(s) with Kings Court. In such case, the payment obligation for the agreed term of your stay will continue unabridged and offending guest(s) will have to leave the premises.

 

TECHNICAL ISSUES

♛         Please always report technical issues. We will process technical malfunctions as soon as possible during office hours on week-days. Urgent issues will be dealt with as a priority and will be handled urgently. Our technical staff is able to enter your room. You do not have to be present for repairs to be carried out.

 

INTERNET USE

♛         Kings Court offers its guests free Wi-Fi. We strictly prohibit our guests from using the Wi-Fi network for illegal activities and the use and installation of private networks or private routers. The quality of our Wi-Fi network can be negatively influenced by these private networks and routers and we want all our guests to benefit from our Wi-Fi network. Any use of the Wi-Fi network for illegal activities and use of private networks or routers can lead to fines and cancellation of the contract

 

RESPECT TO OTHER GUESTS AND STAFF

♛         Please ensure that you respect all members of staff and your fellow residents. Kings Court is a safe and friendly environment where everybody should be treated with the same level of respect. Kings Court has a zero tolerance approach to bullying, intimidation or violence to any of its staff or guests.